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Good evening, Aditi.

One claim needs attention. Start with the last handoff that every system can prove.

Universal Account Number1002 **** 0400
A claim handoff has been unconfirmed for 43 minutesSubmitting the same claim again may create a duplicate record.

Your claims

Three recent synthetic records

Form 31 - Advance claim

The request left UMANG. It has not entered claim processing.

The successful screen is confirmed. A Member e-Sewa claim receipt is not.

Safest next action: do not submit again. Ask the claim-receipt service to reconcile this handoff.
Submitted29 Aug, 10:32 AM
ChannelUMANG
Claim referenceNot issued
Continuity IDCC-7F2A-93K

Claim handoff chain

Each stage shows what the receiving system has acknowledged.

Handoff unconfirmed
Request signedUMANG
Channel receiptConfirmed
Claim serviceNo receipt
Field officeNot started
Last checked today at 11:15 AM

Passbook

Every contribution and credit against your account, with the source establishment named on each line.

Updated today
Total balance · UAN 1002 **** 0400
₹4,86,320
ACME TEXTILES PVT LTD · Member since Jun 2019
Employee ₹2,04,254 Employer ₹2,04,254 Pension ₹77,812

Contributions by year

Hover a year for the split. Interest is credited separately at year end.

Employee ₹42,800
Employer ₹42,800
Pension ₹17,400
2022-23
Employee ₹46,200
Employer ₹46,200
Pension ₹18,800
2023-24
Employee ₹51,600
Employer ₹51,600
Pension ₹20,900
2024-25
Employee ₹54,300
Employer ₹54,300
Pension ₹22,100
2025-26
Employee Employer Pension

Recent entries

Employer contributionAug 2026 · ACME TEXTILES PVT LTD
+ ₹4,525
Employee contributionAug 2026 · ACME TEXTILES PVT LTD
+ ₹4,525
Pension fund transferAug 2026 · EPS-95
+ ₹1,842
Interest creditedFY 2025-26 · 8.25% p.a.
+ ₹34,180
Advance withdrawalJul 2026 · Form 31 · settled
− ₹24,890
Interest rate8.25%FY 2025-26
Last credit₹10,892Aug 2026

Profile and KYC

What each system holds about you, and whether it has been verified. Mismatches here are a common cause of claim rejection.

3 of 4 verified

Identity

Member nameAditi Sharma
UAN1002 **** 0400
Date of birth14 Mar 1994
Date of joining03 Jun 2019
EstablishmentACME TEXTILES PVT LTD
Member IDMHBAN***4500012

KYC documents

Each row shows the last verification event, not merely whether a number exists.

AadhaarXXXX XXXX 4471 · verified 12 Jun 2024Verified
PANABCD*****F · verified 12 Jun 2024Verified
Bank accountSahaj Bank ****3391 · IFSC SHBK0001234Verified
Mobile number+91 ***** 0400 · awaiting re-verificationPending

Why this matters

A claim can be rejected because a name or date differs by one character between EPFO and your bank. Claimity compares the values each system holds and shows the mismatch before you file, rather than after a rejection.

No mismatches foundLast cross-checked today at 11:15 AM

Help and grievances

Every grievance carries an owner and a response deadline. The same continuity rule that applies to a claim applies here.

OpenGRV-4471-B

Claim receipt not issued after UMANG submission

Form 31 advance submitted 29 Aug through UMANG. The claim-receipt service has not returned a reference.

OwnerClaim-receipt service
Response dueToday, 5:00 PM
If no responseAuto-escalate
ResolvedGRV-4402-A

Bank account update not reflected

Account change acknowledged by the field office and reflected in KYC within 2 working days.

OwnerField office, Bandra
Closed11 Aug 2026
Time to resolve2 days
ResolvedGRV-4388-C

Passbook not updating after employer filing

Employer return filed late. Contribution posted after reconciliation.

OwnerEmployer compliance
Closed02 Aug 2026
Time to resolve6 days

Other channels

EPFiGMSThe official grievance portal EPFO helpdeskToll free 14470 UMANGTrack from the mobile app

What we promise

A grievance is not closed by a status change. It is closed when the accountable service acknowledges, or when it escalates automatically because nobody did.

Track Claim Status

Track Claim Status

Form 31 - Illness advance, submitted through UMANG

Continuity IDCC-7F2A-93K
Action needed

UMANG accepted the request. Member e-Sewa did not issue a claim receipt.

This is the first broken handoff. Waiting alone cannot prove that the claim entered processing.

Evidence ledger

Recovery plan

Recovery plan

One evidence-backed route, with a named owner at every step.

Resolve the missing receipt without submitting again.

The system, not the member, must reconcile the request accepted by UMANG against claim-service intake.

Your continuity receipt is ready.

Keep this reference for the next acknowledgement or escalation.

ClaimityRecovery acknowledgement
Continuity IDCC-7F2A-93K
Recovery obligation createdThe missing handoff now has an owner and response deadline.
Claim typeForm 31 - Illness advance
MemberAditi Sharma, UAN 1002 **** 0400
Current ownerClaim-receipt service
Next promised eventReceipt acknowledgement by 5:00 PM
Safety ruleDuplicate claim paused for 72 hours
EscalationAutomatic if no acknowledgement
You do not need to file another claim. This receipt carries the original request evidence into recovery.
Done